Marcie Llera is a dynamic and accomplished leader in the automotive repair industry. She graduated from Randolph Macon Military Academy in Front Royal and continued her education at Mary Baldwin University in Staunton, VA. Marcie is a proud mother of two: Austin Llera, an infantry captain, and Elizabeth Llera, a professional at Booz Allen Hamilton. Her husband, Jeffrey Llera of 29 years, hails from Haiti and graduated from Massanutten Military Academy. He holds a BS in Business Management from Liberty University and works for the Federal Reserve. Jeffrey occasionally assists Marcie in the office, providing valuable support to the family business.

Austin Llera graduated from The Citadel, The Military College of South Carolina, in 2019. During his time there, he excelled in ROTC and served as a Company Executive Officer (XO). Graduating from The Citadel is notoriously challenging, requiring dedication, discipline, and resilience. Austin’s accomplishments are a testament to his perseverance and leadership skills. He will soon take his first command with the 101st Airborne Division (Screaming Eagles) at Ft. Hood, marking a significant milestone in his military career.

Elizabeth Llera graduated from High Point University with honors, earning her first degree in Strategic Communication in 2020. She further distinguished herself academically by completing her Master's in Business Leadership and Business Communications at the age of 22, excelling in all her classes. During her undergraduate studies, Elizabeth studied abroad for several semesters, living in Prague, Czech Republic. Her time abroad allowed her to study in Austria, Poland, Germany, The Netherlands, France, Croatia, Slovenia, Sweden, Denmark, Italy, Slovakia, Morocco, the United Kingdom, and Hungary. This extensive travel and exposure to diverse cultures greatly enriched her educational experience, providing her with a broad, global perspective and a deep understanding of different cultural dynamics, which have proven invaluable in her professional and personal development. Additionally, Elizabeth spent a summer interning in New York City for the United Nations, further enhancing her international experience and professional skills.

Marcie has been fundamentally important in transforming Taylor's Autobody, from technology to sales and production management. Under her stewardship, the shop has developed a stellar reputation for ensuring high-quality repairs. One of her key innovations was implementing Desktop PCs and iPads for each technician. This upgrade provided immediate access to repair manuals, parts diagrams, and real-time updates, reducing guesswork and ensuring accurate repairs. It streamlined workflow management by allowing technicians to update repair orders and progress reports digitally, minimizing errors and reducing paperwork. Additionally, it improved communication between technicians, managers, and customers, facilitating the sharing of repair progress and promptly addressing issues. The digital tools also enabled efficient inventory management, reducing downtime and supporting environmentally friendly practices by cutting paper waste. Marcie's commitment to continuous learning and development through online resources further enhanced the technicians' skills, leading to faster, more accurate repairs and higher customer satisfaction. Her innovative approach has significantly improved operational efficiencies and elevated the quality of repairs, reinforcing Taylor's Autobody's industry leadership.

Marcie's leadership and forward-thinking approach have not only solidified the legacy of Taylor's Autobody but also earned her respect throughout the industry. As one of the few women to own a body shop in the county, she has set a benchmark for excellence and integrity, both locally and across the insurance industry. Moreover, her focus on employee retention and compensation has resulted in pay that is well above industry standards, further contributing to a dedicated and motivated workforce committed to the company's success.