FREQUENTLY ASKED QUESTIONS

Monday – Friday, 8A.M. to 5P.M.

Yes, we work with all major insurance companies to help streamline the repair process. 

No, the consumer always has the freedom and legal right to choose which repair facility one uses for repairs. In Virginia, the law that protects your right to choose your own auto body repair shop is outlined in the Virginia Code § 38.2-517. This law is part of the Insurance Code and includes provisions regarding unfair claim settlement practices. Specifically, it addresses the right of consumers to select their own repair facilities.

The length of time it takes to repair your vehicle depends on the extent of the damage, the specific repairs needed, and parts availability. Rest assured, we will also provide repair updates while your vehicle is at our facility. 

The cost of repairs depends on a variety of factors, including the extent of the damage, the parts and materials needed, and the labor required to complete the repairs. We always provide our customers with transparent pricing information. 

Yes, we stand behind our work with a warranty on all workmanship for as long as you own the vehicle. Parts will carry the manufacturer’s warranty.  If you experience any issues or concerns with your repairs, simply bring your vehicle back and we'll make it right.

We schedule estimate appointments during our normal business hours to ensure prompt service upon arrival.

Taylor’s operates a twenty four hour seven day week towing service with two tow trucks and flatbed to handle your towing needs. The Towing service can be contacted at 434.296.4409.

Taylor’s has a key drop box located outside the fenced area of our facility.  You can leave your vehicle anytime.  

Taylor’s will provide you with a target date.  You will also be assigned a tracking number and Taylor’s will also keep you informed by telephone if there are any delays due to parts availability.

We accept Visa, MasterCard and Discover with a sur charge of 3.75% charge. We also accpet Insurance checks, local checks and cash are also accpted.

Why the sur Charge? Credit card companies charge businesses a fee for processing transactions. These fees, are typically between 3% and 4% of the transaction amount. We also accpet Insurance checks, local checks and cash are also accpted.

You will pay your deductible to Taylor’s when repairs are completed. 

Taylor’s uses PPG’s water base sprayable products.  We also recycle oil, antifreeze, steel, aluminum, cardboard and light bulbs. 

Your vehicle will be hand washed when repairs are completed.  You may hand wash it anytime but avoid commercial car washes for thirty days.  No waxing for ninety days after completed repairs.